Terms and Conditions and
Cancellation Policy
*Existing clients are not allowed to use any discounted vouchers from third companies. Only if they have vouchers from Head Spa directly, then they are eligible to use these vouchers.
Please also remember there are fees for :
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Late cancellation less than 48 hours up to 24 hours before appointment $40 charges
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For cancellation less than 24 hours before the appointment or no show-up, there is a $60 charge.
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Your credit card will be charged a deposit of $60 to make a booking.
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There is no penalty fee if you cancel or reschedule before 48 hours prior to your appointment. You will receive a penalty fee for late cancellation, which includes late rescheduling or changing of appointment too.
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By showing up to your appointment, you confirm that you have checked the extra fees based on hair length and volume (you can view this chart on our website), and you agree to them. Head Spa will not take any responsibility if you forget to check the right price for your hair. At the time of your booking, if you do not want to proceed with your appointment for any reason, you will still receive the penalty fee.
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Results vary from hair to hair; we do not compare our products and services with other similars in the market. Our products are toxic-free, and therefore results can be different from other products in the market. Our prices are on a reduced basis for you to try and see if this is for you.
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If you have colored hair, you understand that a keratin treatment might change your hair color. For more info, read the FAQ on our website.
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At the time of your appointment, we charge the outstanding amount first before we provide the service.